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Provides seminars and workshops on the topic. List of services, newsletter and contacts.
http://www.beldingskills.com/
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The CERES model places employees at the center of customer relations within the company
http://www.ceresinnovations.com
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Provides tailored and off-the-shelf customer service training services, videos, and consulting. Based in Greater New York Metro area.
http://www.communicationstrat.com/
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Focus on customer service and sales training. Provides training, monitoring, and coaching solutions.
http://www.contactpointsolutions.com/
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Training and consulting solutions for customer service, sales, and management related issues.
http://www.corpdyn.com/
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Speaker, trainer and consultant Craig Harrison makes customer service fun and internalize customer service tenets.
http://www.expressionsofexcellence.com/
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Offering online and classroom based customer care training and consulting services. List of products, profile and contacts.
http://www.customercaretraining.co.za/
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On-site customer service training for service representatives.
http://www.customerfocusinc.com/
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Develops front-line employees and the managers that support the front-line, specializing in quality assurance monitoring, assessment, and training.
http://www.csr-net.com/
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Provides customer service videos and training programs. Includes online ordering and contacts.
http://www.customerserviceuniversity.com/
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Provides training programs and consulting services. Public workshops, newsletter and contact details.
http://www.customerserviceworks.com/
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Training and consulting in customer service, and telephone skills. Based in Ottawa, Canada.
http://www.customnet.on.ca/
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A retail consulting firm specializing in retail selling skills and customer service skills.
http://www.dionco.com/
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Offers CDs, books, and training seminars via computer, on-line, and teleseminar. Includes articles, tips, and a list of training topics.
http://www.expressiveconcepts.com/
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Speaks on customer service topics including managing, hiring and training. Audio, video and books available.
http://www.lisaford.com/
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